Refund policy
Returns, Exchanges and The Fitting
Pieces are cut in short runs, and Tailored pieces are cut for one man. What follows is written plainly so there is nothing to discover later.
The Fitting
Every YAEYAH garment, Standard Size or Tailored Fit, includes one ₹500 fitting allowance, available for two years from delivery.
Choose a tailor you trust and have the garment adjusted to the fit you prefer. Then message us on WhatsApp with your order number, the garment, what you had altered and your UPI ID. We check that The Fitting has not already been used for that garment and send ₹500 directly to your UPI, within one working day. No bill or receipt required.
Use it when your garment arrives, or save it for later if your measurements change. One claim per garment, within two years of delivery. The Fitting covers adjustments within the garment's inlay — waist, seat, length, sleeve. It does not cover remakes or repair of wear.
For Standard Size garments, claiming The Fitting ends any remaining return or exchange eligibility. An altered garment cannot be returned.
Standard Size
Return or exchange within 7 days of delivery. The piece must be unworn, unwashed, unaltered, with tags attached, and The Fitting must not have been claimed.
Start it yourself from your account — open the order and use Request return. Return postage is on us.
Returns and exchanges apply to orders delivered within India. International orders are not returnable.
Tailored Fit
A Tailored piece is cut to your own measurements and cannot be resold, so it is not returnable and not exchangeable.
Two things stand behind that. We confirm your measurements with you before a thread is cut. And The Fitting travels with every garment, Tailored or Standard.
Three exceptions, and we do not argue about them:
If we cut against the wrong numbers. If the garment does not match the measurements we confirmed with you, we remake it at our cost.
If you never send your measurements. We will chase you on WhatsApp. If we do not hear from you and nothing has been cut, we refund you in full.
If the piece is faulty. As below.
Faulty or incorrect pieces
Write to atelier@yaeyah.com within 48 hours of delivery with a photograph. Replacement or full refund at no cost to you, on Standard and Tailored alike.
Refunds
Approved refunds are sent back within 2 working days. Your bank may take a few days more to show it.
This policy is in accordance with the Consumer Protection Act, 2019 (India). Nothing here limits your rights under that Act.
Contact
Email: atelier@yaeyah.com
WhatsApp: +91 82647 50600