Cancellation, Refund and Return Policy
Pieces are cut in short runs, and Tailored pieces are cut for one man. What follows is written plainly so there is nothing to discover later.
The Fitting
Every YAEYAH garment, Standard Size or Tailored Fit, includes one ₹500 fitting allowance, available for two years from delivery.
Choose a tailor you trust and have the garment adjusted to the fit you prefer. Then message us on WhatsApp with your order number, the garment, what you had altered and your UPI ID. We check that The Fitting has not already been used for that garment and send ₹500 directly to your UPI, within one working day. No bill or receipt required.
Claim The Fitting on WhatsApp →
Use it when your garment arrives, or save it for later if your measurements change. One claim per garment, within two years of delivery. The Fitting covers adjustments within the garment’s inlay — waist, seat, length, sleeve. It does not cover remakes or repair of wear.
Claiming The Fitting ends any remaining return or exchange eligibility for that garment, Standard Size or Tailored Fit. An altered garment cannot be returned.
Cancellations
Standard Size. You can cancel within 12 hours of placing your order, as long as it has not already been dispatched. After that it is on its way, and you can return it within 7 days of delivery instead.
Tailored Fit. You can cancel at any time before you send us your measurements, or a garment to measure from. Once we have them, the cloth is cut for you and the order can no longer be cancelled. You can still return it within 7 days of delivery.
To cancel, message us on WhatsApp at +91 82647 50600 or write to atelier@yaeyah.com with your order number. A cancelled order is refunded in full to your original payment method within 2 working days.
Standard Size and Tailored Fit
Both are returnable within 7 days of delivery. The piece must be unworn, unwashed, unaltered, with tags attached, and The Fitting must not have been claimed.
Standard Size can also be exchanged for a different size within the same window.
Start it yourself from your account — open the order and use Request return. We arrange the pickup at our cost, and refund you in full once the piece is back with us (or send the new size, for a Standard Size exchange).
Two cases we handle without argument, whatever the return window:
- If we cut against the wrong numbers. If a Tailored piece does not match the measurements you sent us, tell us and we put it right at our cost, whenever you notice it.
- If you never send your measurements. We will chase you on WhatsApp. If we do not hear from you and nothing has been cut, we refund you in full.
Faulty or incorrect pieces
Write to atelier@yaeyah.com within 48 hours of delivery with a photograph. Replacement or full refund at no cost to you, on Standard and Tailored alike.
Refunds
Approved refunds are sent back within 2 working days. Your bank may take a few days more to show it.
This policy is in accordance with the Consumer Protection Act, 2019 (India). Nothing here limits your rights under that Act.
Contact
Email: atelier@yaeyah.com
WhatsApp: +91 82647 50600