Refund and Return Policy
Pieces are cut in short runs, and Tailored pieces are cut for one man. What follows is written plainly so there is nothing to discover later.
The Fitting
Every YAEYAH garment, Standard Size or Tailored Fit, includes one ₹500 fitting allowance, available for two years from delivery.
Choose a tailor you trust and have the garment adjusted to the fit you prefer. Then message us on WhatsApp with your order number, the garment, what you had altered and your UPI ID. We check that The Fitting has not already been used for that garment and send ₹500 directly to your UPI, within one working day. No bill or receipt required.
Claim The Fitting on WhatsApp →
Use it when your garment arrives, or save it for later if your measurements change. One claim per garment, within two years of delivery. The Fitting covers adjustments within the garment’s inlay — waist, seat, length, sleeve. It does not cover remakes or repair of wear.
For Standard Size garments, claiming The Fitting ends any remaining return or exchange eligibility. An altered garment cannot be returned.
Standard Size
Return or exchange within 7 days of delivery. The piece must be unworn, unwashed, unaltered, with tags attached, and The Fitting must not have been claimed.
Start it yourself from your account — open the order and use Request return. Return postage is on us.
Returns and exchanges apply to orders delivered within India. International orders are not returnable.
Tailored Fit
A Tailored piece is cut for one man and cannot be resold, so it is not returnable or exchangeable. What stands in its place is better than a return: if it does not fit you the way it should, we make it again.
Tell us within 7 days of delivery, on WhatsApp, in your own words — tight across the chest, sleeves long, waist loose. We work out together what has to change, correct your measurements, and cut you a new piece. There is nothing to pay: not for the cloth, not for the making, not for the postage either way.
Ask for a remake on WhatsApp →
We do not wait for the first piece to reach us before we start. We arrange a pickup at our cost, and your new piece is already being cut while the first one travels.
One remake per order, and most orders never need it. Think of your first Tailored piece as the fitting itself: once your measure has been corrected against a real garment on your own body, it is settled — and everything you order afterwards is cut to numbers we have both agreed.
A remake is not a refund. Beyond it, three things we handle without argument:
- If we cut against the wrong numbers. If the garment does not match the measurements we confirmed with you, we remake it at our cost, whenever you notice it.
- If you never send your measurements. We will chase you on WhatsApp. If we do not hear from you and nothing has been cut, we refund you in full.
- If the piece is faulty. As below.
Faulty or incorrect pieces
Write to atelier@yaeyah.com within 48 hours of delivery with a photograph. Replacement or full refund at no cost to you, on Standard and Tailored alike.
Refunds
Approved refunds are sent back within 2 working days. Your bank may take a few days more to show it.
This policy is in accordance with the Consumer Protection Act, 2019 (India). Nothing here limits your rights under that Act.
Contact
Email: atelier@yaeyah.com
WhatsApp: +91 82647 50600